Return & Refund Policy
Last updated: May 24, 2026
This Return & Refund Policy applies to purchases made directly through our websites lazysnark.ge and lazysnarkadventure.com. Purchases made through authorized partner retailers are subject to the respective retailer’s own return and refund policy.
This policy is available in English, Georgian (ქართული), and Russian (Русский). In case of any discrepancy between language versions, the English version shall prevail.
Return Window
We have a 14-day return policy for unopened, non-perishable products, which means you have 14 days after receiving your item to request a return. Merchandise (non-food items such as apparel and accessories) may be returned within 30 days of delivery.
Eligibility for Returns
Food Products
Due to food safety and hygiene regulations, returns of food products are only accepted under the following conditions:
- The item must be unopened, unused, and in its original sealed packaging
- The item must be in the same condition as received
- A receipt or proof of purchase is required
Opened food products, perishable goods, and temperature-sensitive items cannot be returned or refunded, except in cases of defect, damage, or incorrect delivery.
Merchandise (Non-Food Items)
Merchandise items (e.g. apparel, accessories) may be returned within 30 days of delivery, provided that:
- The item is unworn, unwashed, and in its original condition
- All original tags and packaging are intact
- A receipt or proof of purchase is provided
How to Start a Return
To initiate a return, please contact us at gtfoods.georgia@gmail.com. Returns sent without prior approval will not be accepted.
Approved returns must be sent to the following address:
GT Foods LLC 48 Khataeti St., Didi Digomi 0159 Tbilisi, Georgia
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you receive the wrong product. We will evaluate the issue and, where applicable, offer a replacement or refund in accordance with applicable food safety regulations.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Perishable food products
- Opened or unsealed food items
- Opened or unsealed products intended for animal consumption (including dog treats)
- Custom or special-order products
- Personal care products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
These exclusions are required to comply with food hygiene, safety, and consumer protection laws.
Exchanges
For eligible items, the fastest way to receive a replacement is to return the unopened product after approval and place a new order separately.
Partner Retailers
If you purchased our products through an authorized partner retailer, please contact that retailer directly regarding returns and refunds. GT Foods LLC is not responsible for transactions conducted outside of our own websites.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, refunds will be processed within 30 calendar days of return approval. All refunds are issued in Georgian Lari (GEL) only, regardless of the original payment currency. At our discretion, refunds may be issued via bank transfer or cash payment. If a bank transfer is selected, you will be asked to provide your bank account details upon approval.
If 30 calendar days have passed since your return was approved and you have not received your refund, please contact us at gtfoods.georgia@gmail.com.
Legal Notice
Returns and refunds are processed in accordance with the laws of Georgia (Sakartvelo) and applicable food safety and hygiene standards.
Contact
GT Foods LLC Registration No. 404781072 Georgia (Sakartvelo), Tbilisi, Krtsanisi District, Nino and Ilia Nakashidze Street, N1 (ex. Avlevi), Apartment N3, Building N3, gtfoods.georgia@gmail.com.