Return & Refund Policy

Last updated: August 14, 2026

This Return & Refund Policy applies to purchases made directly through our websites lazysnark.ge and lazysnarkadventure.com, including orders collected via local pickup in Tbilisi, as well as purchases made in person at markets, festivals, and other events. Purchases made through authorized partner retailers are subject to the respective retailer’s own return and refund policy.

This policy is available in Georgian (ქართული), English, and Russian (Русский). Georgian is the original and legally binding language of this policy, in line with the Law of Georgia “On the Protection of Consumer Rights,” which requires consumer information to be provided in the national language of Georgia. In case of any discrepancy between language versions, the Georgian version shall prevail.

This policy is issued in accordance with the Law of Georgia “On the Protection of Consumer Rights” (2022, as amended) and, where the Georgian law does not provide specific guidance, with reference to the principles of the EU Consumer Rights Directive (2011/83/EU).

1. Statutory Right of Withdrawal

Under Georgian law, consumers generally have the right to withdraw from a distance purchase within 14 calendar days of receiving the goods, without giving a reason. This right is subject to statutory exceptions — including an exception for goods that are not suitable for return for reasons of health protection or hygiene once they have left the trader’s control (Article 14(2)(e) of the Law of Georgia “On the Protection of Consumer Rights”; comparable to Article 16(e) of EU Directive 2011/83/EU).

Our food products fall within this exception and are therefore excluded from the right of withdrawal — see Section 2.

2. Food Products (Hiking Meals, Drip Coffee, and other long-life food items)

Due to food safety and hygiene requirements, all food products are excluded from return, withdrawal, and exchange once they have left our facility — i.e. once an order has been shipped or handed over for local pickup — regardless of whether the packaging is still sealed and unopened.

This applies to all Hiking Meals, Drip Coffee, and any other long-life food products we may offer in the future, even though these products have a shelf life of up to 12 months. Once food has left our direct control, we can no longer guarantee the storage, temperature, and handling conditions it has been exposed to, and therefore cannot verify that it remains safe or fit for resale. This is the situation the health-protection/hygiene exception is intended to address.

We do not accept returns, exchanges, or withdrawals of food products for reasons such as a change of mind, ordering the wrong item by mistake, or taste preference.

This exclusion does not apply to cases of damage, defect, or incorrect delivery — see Section 4.

3. Merchandise (Non-Food Items)

Merchandise items may be returned within 30 days of delivery or pickup, provided that:

  • The item is unused, unworn, and unwashed
  • The item is in its original condition, with all original tags and packaging intact
  • A receipt or proof of purchase is provided

Merchandise returns must be approved in advance — see Section 5.

4. Damaged, Defective, or Incorrect Items

This section applies to all product categories, including food.

Please inspect your order upon delivery or pickup and contact us at order@lazysnark.ge within 7 days if:

  • an item is damaged or defective, or
  • you received the wrong product.

To process your claim quickly, please include clear photos of the item, its packaging, and (for shipping damage) the outer box.

In accordance with Georgian consumer protection law, we will, depending on the circumstances:

  • send you a replacement free of charge (our priority remedy), or
  • issue a full refund, where a replacement is not possible or cannot be provided within a reasonable time.

For food products, we do not usually require you to send the item back to us — for hygiene and practical reasons, we may instead ask you to dispose of it and rely on the photos/documentation you provide.

Note on the 7-day window: This 7-day window is a practical guideline to help us process visible transport damage or wrong-item claims quickly — it is not a legal deadline that limits your statutory rights. Under Georgian law, if a hidden defect is discovered within 6 months of receiving the goods, it is presumed to have existed at the time of delivery, and the burden of proving otherwise lies with us. After 6 months, the burden of proof shifts to the consumer. In either case, claims relating to defective goods may generally be brought within 2 years of delivery, in accordance with Georgian consumer protection law.

Note on best-before dates: Our food products are clearly labeled with a best-before date. The 2-year period above applies to defects that already existed at the time of delivery (e.g. a manufacturing or packaging fault) — it does not extend the shelf life of a product beyond its labeled best-before date. A product that has naturally reached the end of its labeled shelf life is not considered defective.

5. Merchandise Returns — How to Start a Return

To initiate a merchandise return, please contact us at order@lazysnark.ge before sending anything back. Returns sent without prior approval will not be accepted.

Approved returns must be sent to:

GT Foods LLC 48 Khataeti St., Didi Dighomi, 0159 Tbilisi, Georgia

6. Non-Returnable Items

The following cannot be returned, exchanged, or withdrawn from under any circumstances, except in cases of damage, defect, or incorrect delivery (see Section 4):

  • All food products (Hiking Meals, Drip Coffee, and other long-life food items), whether opened or unopened
  • Products intended for animal consumption (e.g. dog treats), whether opened or unopened
  • Gift cards
  • Custom or special-order products
  • Items marked as final sale

7. Partner Retailers

If you purchased our products through an authorized partner retailer, please contact that retailer directly regarding returns and refunds. GT Foods LLC is not responsible for transactions conducted outside of our own websites and direct (including in-person) sales.

8. Refunds

Once your claim or return request is received and reviewed, we will notify you of the outcome.

If approved, refunds will be processed within 30 calendar days. All refunds are issued in Georgian Lari (GEL) only, regardless of the original payment currency. At our discretion, refunds may be issued via bank transfer or cash payment; if a bank transfer is selected, you will be asked to provide your bank account details upon approval.

If 30 calendar days have passed since approval and you have not received your refund, please contact us at order@lazysnark.ge.

9. Legal Notice

This policy is issued in accordance with the Law of Georgia “On the Protection of Consumer Rights” and applicable food safety and hygiene standards. Where a provision of this policy conflicts with a mandatory consumer right under Georgian law, the statutory right shall prevail.

Severability: If any provision of this policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely reflects its original intent.

Contact

Need help with a return? Get in touch via our contact form.

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